Our Twinny vase was handcrafted by Hicham, our craftman in Morocco.

This pottery will bring a raw touch and a natural spirit to both your indoor and outdoor space. Whether used as a candle holder or a decorative accessory, it will enhance your surroundings.

Since each pottery is handmade, they may have irregularities, making them unique.

Our pieces are produced in small quantities to ensure responsible production. They are transported by road from our workshops.

Free delivery to France, Belgium and Luxembourg for orders over €160.

Free delivery to other European countries for orders over €300.

We ship our products worldwide, in collaboration with the following carriers:

• Mondial Relay
  
• Colissimo
  
• Chronopost
  

Please note that the different carrier options may vary according to your country of delivery.

The delivery time for your order will depend on your location and the carrier selected. This may vary between 1 and 8 working days.

Barring exceptional delays on the part of the carrier, average delivery times are as follows:

France: 1 to 4 working days

Europe: 3 to 8 working days

Rest of the world: 8 to 15 working days

These times include an average of 1 working day for preparation.

Can I change or cancel my order after I've placed it?

The ability to modify or cancel your order depends on the status of your order in our warehouse. If your order has already been synchronized, we regret that we are unable to make any changes or cancellations.

Please e-mail your request to our customer service department at sav@galehia.com. We recommend that you check your order carefully before finalizing it.

What is our returns policy?

To return an item, you have 14 working days from receipt of your order. Returned items must be in their original packaging, with all labels intact, including the safety label. They must not have been used, damaged, soiled or altered in any way. If an item is returned in an unsuitable condition, it will be refused and returned to the customer.

All returns are at the customer's expense.

Items on sale will not be refunded. A credit note for the amount of the returned items will be issued for each return.

To make a return, please contact us by e-mail at sav@galehia.com or go directly in your customer account.

What is our returns policy?

To return an item, you have 14 working days from receipt of your order. Returned items must be in their original packaging and with all labels intact, including the safety label. They must not have been used, damaged, soiled or altered in any way. If an item is returned in an unsuitable condition, it will be refused and returned to the customer.

All returns are at the customer's expense.

Items from the "Outlet" collection cannot be returned or exchanged. With the exception of "Shoes", which may be exchanged. In this case, we charge a €1.90 return fee, deducted from the voucher used to process the return.

To make a return, please contact us by e-mail at sav@galehia.com.

Can I exchange my order/size?

If you wish to exchange your item, you must first return the item you have in your possession. Once received, we will issue a voucher for the value of the returned product so that you can place a new order for the item in the desired size, subject to availability. If the size you want is no longer available, don't hesitate to sign up for stock updates in case it becomes available again.

Items in the "Outlet" collection cannot be returned or exchanged. With the exception of "Shoes" items, which can be exchanged. In this case, we charge a €1.90 return fee, which is deducted from the voucher used to process the return.

If you have any further questions, please visit our FAQ page or contact us via our contact form.